1. Introduction

This Privacy Policy explains how we handle and use your personal information and your rights in relation to that information.

The privacy practices of this statement apply to the website located at https://realhelpinghands.com/ and to personal information collected from the different interactions you may have with us as a business including through our social media pages, our websites, through in person meetings with our teams, phone calls, emails or through any of our competitions or promotions.

When we talk about “us”, “we” or “our”  we mean the business that operates the website. The RealHelpingHands website is owned and operated by My Crowd Pty Ltd, a company incorporated in America. My Crowd Pty Ltd is the controller of the data collected and is responsible for its use and protection.

As we operate a crowdfunding platform, campaign creators on our platform run fundraising projects and reach out to others for funding. Campaign creators may also be data controllers and be separately legally responsible for the use of your information in connection with those projects.

When we talk about “you”, we mean the person using our website or services.

You should be aware that when you provide information to us using a third-party site or social media platform, the information you provide may be separately collected by the third-party site or platform.

The information we collect is covered by this Privacy Policy only, and the information the third-party site or platform collects is subject to the third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our Site or Services.

Please also keep in mind that our site and services may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our site or services and to read the policies of other sites that may collect your personal information.

RHH protecting you from fraudulent activities

A Donor or Campaigner will never receive a fraudulent offer for cash or any other similar claim from RHH because we do not provide cash. Moreover, we will never ask you for monies in exchange for starting a campaign or other similar services. We will never ask a campaigner to send us money.  Any such request or offer of providing any other service in exchange for fees that claims to be from RHH is deceitful and fraudulent. All donations are conducted within our planform website or mobile app and do not require that you share sensitive information with individual donors.   Building TRUST with Campaigners and Donors. Your privacy and security are important to us. Private information such as your name and address, credit information and bank details are never revealed or shared on campaigns and are not available to the public. A campaigner may choose to leave a contact email or phone number, however, this is not a requirement from Real Helping Hands.

Our Terms of Service strictly forbids the following fraudulent activities

  • Money laundering
  • Pyramid schemes or Partners, Sou-Sou
  • Loans
  • Lying or being misleading about your identity as a campaign organizer or your relationship to the ultimate recipient of the funds
  • Posting misleading or inaccurate statements in the campaign story

To report a suspicious campaign:

  1. Provide the link for campaign
  2. Reasons for reporting the campaign
  3. Provide evidence of the fraudulent activity
  4. Provide a screenshot if possible
  5. Report to legal@realhelpinghands.com for Real Helpings Hands to investigate.

If you believe you are a victim of fraud through a campaign, please contact your local authorities with details and then contact Real helping hands at legal@realhelpinghands.com.   It is against the law to lie or intentionally deceive donors for the purpose of financial or personal gain. https://www.ftc.gov/news-events/press-releases/2019/05/ftc-charges-operator-crowdfunding-scheme

Security Tip!

 

Fraudulent Transactions 

If your credit card or debit card gets stolen, it’s important to act quickly. If you notify your bank of the loss before any unauthorized charges hit your account, you aren’t liable for the charges. However, waiting can cost you. You can be held responsible for unauthorized charges if you notice the charges and tell your bank of the loss within two business days of the loss. The more time you allow to pass, the greater your portion of uncovered expenses grows. You may be responsible for unauthorized charges if you wait to tell your bank after two days but within 60 days. If you wait longer than 60 days to report fraud, you could be liable for all charges. Thieves can drain your account and spend money you don’t even have by using overdraft lines of credit. If only your debit card number is stolen, but you still have the card, your protection is better. In that case, you are not liable for any fraudulent transactions as long as you report them within 60 days.1  

After you Notify your Bank 

Once you notify your bank of any problems, you won’t necessarily get reimbursed immediately for any losses. This is another way debit cards are riskier than credit cards: It’s your own money being stolen as opposed to a line of credit being fraudulently tapped. The money you need for bills or other day-to-day expenses might not be available when you need it. Notifying your bank might require more than just a phone call or a quick email. To get full protection under the EFTA, it’s essential to follow any instructions that your bank provides. After a verbal notification, you may be required to submit a specific form or provide documentation proving that you’re not responsible for the charges. If you skip any steps, you might forfeit your rights. Banks have 10 days to investigate any claims you make or temporarily credit your account (known as a provisional credit). You’ll often see the funds credited sooner than that. An investigation into the error might take much longer—up to 45 or 90 days, depending on the type of transaction—but you’re allowed to use the funds while an investigation takes place. However, if the bank determines that there was no error or fraud, you’re responsible for the charges. The provisional credit will be taken back, and you’ll have to replace that money if you already spent it.

2. How we collect data

We receive personal information about you that you give to us, that we collect from your use of our website and social media pages, and that we obtain from other sources. We only collect personal information which we need and that is relevant for the purposes for which we intend to use it.

Data that you provide to us

This is  information about you that you give to us when:

  • submitting personal information via our website
  • following us, interacting with us and posting on our social media pages
  • participating in surveys for research purposes
  • you visit our offices
  • we interact with you at events
  • you engage us to provide consulting or management services
  • corresponding with us by phone, email or in another way.

This information is provided by you entirely voluntarily

For example, we collect:

  • The registration information you provide when you create an account or a Campaign, enter a promotion, or link your profile on a third-party site or platform with your registration account, such as your first name and last name, country of residence, gender, date of birth, email address, username, and password.
  • Transaction information you provide when you request information, contact us, create a Campaign, or make a Contribution to a Campaign.
  • Information you provide in public forums on our sites and applications, such as your public posts.
  • Information sent directly to another user, post, or similar functionality, where we are permitted by the applicable law to collect this information.
  • Information we obtain from a third party, such as a site or platform provider, about the use of our applications on third-party platforms or devices.
  • Location information, including location information provided by a mobile or other device interacting with one of our sites or applications, or associated with your IP address, where we are permitted by law to process this information.
  • Activity information about your use, and the use by any person(s) you authorize through your account, of our sites and applications, such as the content you view or post, how often you use our services, and your preferences.
  • A usage, viewing, technical, and device data when you visit our sites, use our applications on third-party sites or platforms, or open emails we send, including your browser or device type, unique device identifier, and IP address.

You may decline to provide us with your information. However, this will limit your ability to register for an account or use our Services. You may pledge to a project as a user by providing only an email address. However, to adjust your pledge, save payment details for future pledges, make project comments, and take most other actions on our website, you will need to finish creating an account. You may review, change, or remove your information through your account settings.

Data we may receive from other sources

We may obtain certain personal information about you from other sources (including those outside of our business) which may include our suppliers and our clients. The third parties that may send us personal information about you include for example:

Campaign Creators

Social media networks

Please note we do not knowingly collect personal information about children or personal data that is ‘sensitive data’ from a legal perspective or that relates to criminal convictions or offenses.  Please do not provide this information to us whether directly or by posting it to the website.  If we knowingly receive this type of information, we will promptly delete it

3. How We Use This Information

We use the information we collect for the following purposes:

  • To keep your account secure and protect our services (including to verify the identities of creators and prevent fraud and abuse);
  • To enable us to provide you with our services, and to improve and promote our services;
  • To communicate with you about your account or transactions with us and send you information or request feedback about features on our sites and applications or changes to our policies.;
  • Detect, investigate and prevent activities that may violate our policies or be illegal;
  • To create and administer your account, contact you, and customize your experience (for example, to show you projects that we think may interest you based on your previous use); and
  • To track and analyze the use of the services so that we can improve how we are performing and provide users with the best experience possible.

4. How We Share This Information

We will share information in the following ways:

  • When you create a campaign, we create a profile page for you on ReadyFundGo which becomes public when a campaign is submitted and approved. This information may then be shared on social media or with any of our marketing partners to assist in helping you provide funding and publicity for your campaign.

Please note that once we share your personal information with another company, the information received by the other company is controlled by that company and becomes subject to the other company’s privacy practices.

  • When you contribute to a campaign, so that the campaign creator can send you rewards, provide you with customer service, conduct market research, and comply with obligations.

Please note that once we share your personal information with a campaign creator, the information received by the campaign creator is controlled by them and becomes subject to their privacy practices.

  • When companies perform services on our behalf, like accounting, web development, marketing and advertising, and customer service; however, these companies are prohibited from using your personal information for purposes other than those requested by us or required by law.
  • When we share your personal information with third parties in connection with the sale of a business, to enforce our Terms or rules, to ensure the safety and security of our users and third parties, to protect our rights and property and the rights and property of our Users and third parties, to comply with legal process (including to comply with national security or law enforcement requirements), or in other cases if we believe in good faith that disclosure is required by law.
  • Our website may include links to other websites or services whose privacy practices may differ from our own. When you use a link to an external site or service, the privacy policy, and data processing disclosures for that site or service governs.

5. Your controls and choices of your data

The laws in some jurisdictions require us to provide you the ability to exercise certain controls and choices regarding the collection, use, and sharing of your data. To the extent those laws apply to you, your controls and choices may include:

  • Updating, and deleting your registration account;
  • Choosing or changing your choices for subscriptions, newsletters, and alerts;
  • Choosing whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you;
  • Choosing whether we share your personal information with other companies so they can send you offers and promotions about their products and services;
  • Controlling whether you want us to access location information, such as by controlling or disabling location services in your mobile device’s settings menu;
  • Choosing to control targeted advertising you receive within applications by using the settings and choices made available to you through your devices, for example, by re-setting your device’s advertising identifier and/or opting out of interest-based ads;
  • Requesting removal of your personal information from a public forum on one of our sites or application.

You may exercise these controls and choices in various ways, including contacting by contacting us at info@readyfundgo.com, following instructions provided in communications sent to you, or by using your device or other available settings (for example, by re-setting your device’s advertising identifier and/or opting out of interest-based ads).

Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain experiences, products, and services to you, and some of our services may not be able to take account of your interests and preferences. If you have questions please contact us at info@realhelpinghands.com

6. European Economic Area Resident Users

The laws in the European Economic Area and some other jurisdictions require a “lawful basis” for collecting and retaining personal information. For citizens or residents of the European Economic Area, our lawful bases include:

  • Performing the contract we have with you: In certain circumstances, we need your personal data to comply with our contractual obligation to deliver the services, enable creators to establish and display their projects, and enable supporters to find and make pledges to them.
  • Legal compliance: Sometimes the law says we need to collect and use your data. For example, tax laws may require us to retain records of pledges and payments made through our services.
  • Legitimate interests: This is a technical term in data protection law which essentially means we have a good and fair reason to use your data and we do so in ways that do not hurt your interests and rights. We sometimes require your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and that does not materially impact your rights, freedom, or interests. For example, we use identity, device, and location information to prevent fraud and abuse and to keep the services secure. We may also send you promotional communications about our services, subject to your right to control whether we do so. We analyze how users interact with our website so we can understand better what elements of the design are working well and which are not working so well. This allows us to improve and develop the quality of the online experience we offer all our users.

In addition, users in the European Economic Area and some other jurisdictions have certain legal rights to obtain confirmation of whether we hold personal data about them, to access personal data we hold about them, and to obtain its correction, update, amendment, or deletion in appropriate circumstances.

They may also object to our uses or disclosures of personal data, to request a restriction on its processing, or withdraw any consent, though such actions typically will not have a retroactive effect. They also will not affect our ability to continue processing data in lawful ways, for example, we might still decide to contact you regarding potential fraud on your account.

  • Users in the European Economic Area have the right to opt-out of all of our processing of their personal data for direct marketing purposes. To exercise this right, they may contact us at info@realhelpinghands.com.
  • In addition to these rights, users in the European Economic Area have the right to lodge a complaint with the relevant supervisory authority. However, we encourage you to contact us first at info@realhelpinghands.com, and we will do our very best to resolve your concern in the first instance.

7. Security and the Protection of Your Data

We take security seriously, and the security of your personal data is important to us. We are committed to ensuring that your information is secure.

In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use industry-standard efforts to safeguard the confidentiality of your personal information, such as firewalls and Secure Socket Layers (SSL). However, ‘perfect security’ does not exist on the internet and no method of transmission or electronic storage is completely secure, so we cannot guarantee its absolute security.

Your account information is protected by a password, which you should choose carefully and keep secure.

Our Site and social media pages may contain links to other websites run by other organizations that we do not control. This policy does not apply to those other websites‚ so we encourage you to read their privacy policies.

We are not responsible for the privacy policies and practices of other websites (even if you access them using links that we provide) and we provide links to those websites solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices, and terms of use, and we make no endorsements, representations, or promises about their accuracy, content, or thoroughness. Your disclosure of personal information to third party websites is at your own risk.

If you linked to our website from a third-party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party website and recommend that you check the policy of that third-party website.

8. Retention of Data

We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect our  legal rights.

9. Your rights in relation to your personal information

You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to verify your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required after we have received full details of your request. Please send requests to info@realhelpinghands.com with the heading Data Request.

10. Data transfers, storage, and processing globally

We operate globally and may transfer your personal information to third parties in locations around the world for the purposes described in this privacy policy. Wherever your personal information is transferred, stored or processed by us, we will take steps to safeguard the privacy of your personal information.

11. Children’s privacy

People under 18 (or the legal age in your jurisdiction) are not permitted to use ReadyFundGo their own. we do not knowingly collect any personal information from children under the age of 13 and children under 13 are not permitted to register for an account or use our services.

If you believe that a child has provided us with personal information, please contact us at info@realhelpinghands.com If we become aware that a child under age 13 has provided us with personally identifiable information, we’ll delete it.

We do not knowingly process data of EU residents under the age of 16 without parental consent. If we become aware that we have collected data from an EU resident under the age of 16 without parental consent, we will take reasonable steps to delete it as quickly as possible.

12. Changes to our Privacy Policy

We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and, where appropriate, by contacting you by email. We recommend you regularly check this page for changes and review this policy.

13. Contact information

You can contact us with your queries in relation to this policy or for any other reason using our webform or email at info@realhelpinghands.com