Frequently asked questions

Real Helping Hands (RHH) is a Caribbean-focused crowdfunding platform. It gives individuals, entrepreneurs, start-ups, charities and non-profits a simple, structured way to raise money online from the people who want to support them, and a transparent way for donors to give.

Anyone raising money for a genuine need or goal: individuals and families, schools, community groups, charities, non-profits and small businesses. Popular causes include medical and emergency needs, education, community projects, sports, the arts, religious causes and funerals.

Create your campaign for free and tell your story with words, photos and video. Share it on Facebook, X, LinkedIn, WhatsApp, email or anywhere with your campaign link. Receive donations online and withdraw your funds from your dashboard. See the full guide.

A Real Helping Hands account, a PayPal or bank account to receive your funds, and a clear story with a good photo. Most importantly, friends, family or fans who believe in your cause.

Everywhere you and your supporters share it. Your campaign has its own page on Real Helping Hands and a link you can post on social media, send by email or WhatsApp, or add to your website. Anyone who opens the link can donate.

Starting a campaign is free. We take 10% of the funds raised, which covers card processing and the cost of running the platform. You receive the other 90%.

No. There are no setup, monthly or yearly fees. The 10% fee only applies to money you raise, so there is no risk in starting. Note: your bank or chosen transfer method may charge its own transfer fees.

Donors can give with a credit or debit card, or with PayPal. All payments are handled by trusted, secure payment providers.

No. Donors don’t need a Real Helping Hands account. If they choose PayPal, they may be asked to sign in to PayPal.

Any time. Request a withdrawal from your dashboard and funds are released once they have cleared our standard security checks.

By bank transfer or PayPal. We don’t add extra fees for PayPal withdrawals; for bank transfers, your bank’s transfer rates may apply.

There’s no penalty for missing your goal. You can still withdraw the money you raised.

Yes. Charities and non-profits can fundraise on Real Helping Hands. Charity-driven campaigns are reviewed under stricter guidelines to protect donors.

No. Raffles aren’t allowed on our platform.

Please read our rules and list of prohibited items before you start.

Yes. Non-profits, charities and businesses can request a demo. We’ll talk through your goals, show you the platform and help you set up. Contact us to arrange one.

No. Real Helping Hands works alongside your current tools as an extra way to raise funds online.

Email our support team at admin@realhelpinghands.com or use our contact page.