FAQ

FAQ

Most frequent questions and answers

RHH is a free online fundraising website that is laser-focused on eliminating the guesswork of raising money online for your cause. Our thoughtful technology and expert social media guidance makes it:

  1. Easy to tell your story
  2. Simple to share it with the widest community possible, and
  3. Worry-free to collect the money.

RHH is a multi-purpose crowdfunding website for 100+ types of causes. The platform is well suited for both organizational and individual fundraising including medical, emergency, animal, community, environmental, social movement, art, education, sports and corporate giving and more. We believe that high quality crowdfunding solution should be accessible for everyone.

If you need a financial support and you have a community to help you, FundRazr will help you get the money from your community in the most seamless and effective way. FundRazr is easy-to-use, you can launch right away and access funds immediately.

FundRazr’s powerful social sharing capabilities, robust analytics and in-app coaching will help you reach your goal faster.

If you are an organization, you will get instant access to innovative enterprise-class functionality for free.

It is easy.

  1. Create — Create your RHH campaign for free. Tell your story in words, pictures and videos. Start raising money in just minutes. We give you help and advice every step of the way.
  2. Share — Share your campaign on Facebook, Twitter, LinkedIn, Pinterest, websites, blogs and email. RHH engages your supporters to help grow your funding.
  3. Receive — Collect secure online payments by credit card, debit and PayPal. With our ‘Keep it all’ option, you can access the money immediately.

To create a RHH campaign, you need:

  1. A RHH account. You can easily login with your Facebook, email and Google accounts.
  2. You need a payment account with PayPal or or Bank account.
  3. Friends or fans who believe in your cause.

We support signing in through Facebook, Google, and email/password. But we recommend our customers use Facebook in order to easily spread word about their cause, increase visibility and raise more money.

Everywhere you and your supporters share it!

  1. You can share your RHH campaign on Facebook, via Twitter, Pinterest and email, and run it on your website or blog.
  2. Wherever people see your RHH campaign, they can donate. After they donate, we ask them to share it with their community.
  3. Even people who aren’t on social media can contribute. Simply send them a link via email or embed the campaign into your website.

You can collect payments via credit/debit cards, bank payments and optionally PayPal.

For payment processing, RHH partners with three leading payment providers. The payment processing options depend on your country and location. For example, bank payments are only available in the US.

If you are in the US, UK or Canada, you can use PayPal or Stripe.

If you are outside the US, UK or Canada, then you have two options:

  1. Stripe is supported in 25+ countries worldwide. see countries
  2. PayPal is supported in more than 26 countries. see countries

Donors make a contribution using their credit/debit cards, or through a PayPal account.

All your payments are processed by our trusted payment processing partners.

The money moves directly from the donor’s account to your payment processing account.

RHH doesn’t touch or hold your money.

Depending on how you set up your payment processing account, your collected payments are deposited to your bank on a regular daily, weekly or monthly schedule.

Potential donors are not required to sign in to RHH when donating, but they may be asked to sign in to their personal account if they are using a PayPal checkout.

If you are running Keep It All campaign, your money is deposited to your payment processing account right away. Funds will be released from your account and deposited to your bank account or Paypal once they have cleared any security checks and according to your withdrawal requests.

By default, all campaigns are set to Standard Pricing.

Standard Pricing supports industry-wide practice of deducting a modest commission from raised funds (10%).

When fundraisers create their campaigns, they get access to full platform functionality. 

You can raise money for a non-profit or charity with RHH. However, as a social fundraising platform, we have to work within strict parameters when it comes to charity-driven fundraising.

No, this is not allowed on our platform.

Adopting a new platform or technology might be a challenging task for some nonprofits or businesses. RHH simplifies the entire process and makes it easy for fundraisers to be creative and try new fundraising tools and techniques.

If you are currently using a nonprofit CRM system or software, RHH becomes a valuable, complementary add-on tool. If you try RHH and succeed, it means that you just found an additional source to grow your nonprofit funds.

No, there are no other fees except 10% collected from donations. RHH doesn’t charge setup, monthly or yearly fees.

No upfront or fixed costs mean that using RHH is risk-free. Your crowd funding campaign pays for itself as fee is charged only if you raise money and succeed.

*Note: Your bank or the transfer method you choose may charge transfer fees. 

 

If you a nonprofit, charity or business, you can request a platform demo. Our crowdfunding expert will discuss your crowdfunding goals, demonstrate platform functionality and help you set up your account if you decide to move forward. Request your demo

Please note that we only offer a platform demo for organizations at this time (nonprofits, charities, businesses).

If you need help with planning, strategizing and launching your campaign, talk to our crowdfunding strategists.

Get help fast with these options:
  1. Get personal help when you open a support ticket.
  2. You can also email our Support Team at info@realhelpinghands.com.

How to Start a Fundraiser

3 Easy Steps

Create

Click on Start a Campaign then fill out the form. Add a good featured image, a compelling story and a supporting video.

First Step

Share

Share your campaign by using social media, Whatsapp, local media, TV, radio, colleagues, friends, and family to assist with getting the word out.

Second Step

Withdraw Funds

It is recommended that you keep your supporters updated and engaged until the end of your campaign. You can withdraw your funds raised at anytime.

Third Step

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